​​Once you enter your shipping information at checkout, you will be informed of the shipping charges for your order.

Yes! All international purchases are final and may be subject to additional fees, which are solely the responsibility of the customer upon delivery. Any items returned to momsitivity due to failure of custom or import fees paid, will not be refunded.

Please allow 3-5 business days from receiving your order confirmation for your order to ship.

Unfortunately, no. Once an order is placed, we are unable to modify the order.

If you need to cancel an order, please email info@momsitivity.com as soon as possible. We will do our best to cancel your order before it ships, but due to turn-around time, we are not always able to do this. Refunds may take up to 2 weeks to post to your account. All international sales and sale/clearance items are final sale and are not eligible for cancellation, return, or exchange.

Oh no! Please email info@momsitivity.com within 5 days of receiving the incorrect item with your name and order number. If you contact us after 5 days of receiving the incorrect item, we can’t offer a replacement. To be eligible for a replacement, your item must be returned unused and in the condition in which it was received. Incorrect items are eligible for exchange only.

Oh no! Please email info@momsitivity.com within 5 days of receiving the damaged item with your name and order number. If you contact us after 5 days of receiving the damaged item, we can’t offer a replacement. To be eligible for a replacement, your item must be returned unused and in the condition in which it was received. Damaged items are eligible for exchange only.

At this time, all sales are final.

At this time, we can only exchange items if they are defective or damaged. If you need to exchange due to your order being defective or damaged, please contact us at info@momsitivity.com within 5 days of receiving your order.